FAQ/T&C

Frequently Asked Questions
Please email libertyhillbakery@gmail.com if you cannot find an answer to your question.

1. How much advance notice do you need for orders?
Preferably 48 hours' minimum, and a week for large orders, and 3-4 weeks minimum for dessert tables/bigger wedding orders. You are welcome to reach out and ask before ordering if you need a faster turnaround; sometimes exceptions can be made though may incur a rush charge. At checkout you can will select the date you need the item; if the date is grey-d out, then that date is unavailable.

2. Can I send you an image to copy for a cake design, etc?
Yes, you are welcome to, but please be aware though I will use the image as inspiration, it will likely not be exactly the same as I prefer not to copy other artists' work. Also I normally use plant-based dyes meaning the colors may be more muted/subdued unless otherwise requested. Ultimately, Liberty Hill Bakery has artistic control over cake designs.

2. Can I preorder for pick up at the next event/market?
Yes! I sell out fairly quickly at Farmers Markets or special events. Farmers Market or event appearances will be posted on Facebook and Instagram, so send a message or email ahead of those events if you'd like to pick up a special treat!
3. Where do you bake?
Liberty Hill Bakery custom orders (direct sales) are made and packaged in my home under Texas Cottage Food Laws and is not inspected by the Department of State Health Services or local health department and business.
For wholesale orders, I rent a commercial kitchen in Liberty Hill, which IS inspected by the Dept of State Health Services and these Liberty Hill Bakery goods may be sold at a coffee shop or store near you! Follow me on Instagram to stay posted on where you'll see my single serve items locally!

4. Do you do weddings or big events?
Absolutely! I've done several weddings with a small wedding cake and hundreds of cupcakes, and large event dessert tables. However, please note I do not do large tiered cakes or complex fondant cakes. While I would love to take every order, I want to make sure I'm the best fit for what you have in mind!
5. How do I store my cake? Cakes come with a more detailed instruction label, but since they are vegan by default, you may store at room temperature and they are best within 2-3 days. Wrap cake boxes in an airtight plastic wrap for optimal taste if you are not eating the same day or if you will chill it to prevent drying out. If your cake contains fondant decor (by request/possible extra cost), it is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferable in the box they were supplied in. Refrigeration may cause colors to run/bleed. Please keep all cakes out of direct sunlight/heat over 72 degrees. Failure to store the cake correctly may result in colors fading, cracks or melting. 

6. What if I have severe allergies?
I do not recommend my items to anyone with an anaphylaxis-level allergy. While I store my allergen-free ingredients separately and have a designated prep area and sanitize before/after baking, I cannot guarantee there are no trace elements of allergens in the baking environment. 
7. What are the ingredients?
Every item is automatically gluten-free, dairy-free, egg-free, soy-free and dye-free. Organic ingredients are used whenever possible. Please email if you have a specific ingredient question.

8. If your items are gluten/dairy/egg/soy/nut-free, how do they taste??
Amazing! As anyone who has tried my desserts can tell you--you'd never know they are free of the top allergens. I use mostly organic ingredients and search for the highest-quality ingredients I can find, which reflects in the taste and price of each handmade item! I was diagnosed as allergic to gluten, dairy, soy and corn at age 21, and have spent many years perfecting my recipes to taste exactly like the treats I used to enjoy but now without the inflammatory ingredients.
 
Even if you are not allergic, I highly recommend avoiding gluten and dairy especially, as those ingredients are very inflammatory and are proven to age your body/skin faster than necessary. If you'd like to enjoy a dessert without bloating or discomfort and that is much healthier than your average treat, Liberty Hill Bakery is for you!

Terms & Conditions

FINAL BALANCE PAYMENTS AND PICKUPS

The balance is due on or before pickup date, and before the Product leaves the premises.

If paying by cash, correct change is appreciated, as we may not have the exact change on the premises.

If paying by card or venmo, the payment must go through BEFORE the product leaves the premises.

It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer is responsible to ensure that products gets to its destination safely and is stored as per our instructions to achieve best results for taste and quality.

 DELIVERY

We offer delivery for certain destinations. Delivery is charged at our discretion

Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands has been completed with the product in appropriate condition, it is then up to the customer to store and care for the cake as per our instructions. If anything is to happen to the cake after this exchange, we are not liable for any damages.

A delivery date and time will be agreed by both parties, and if the customer is not at location at this time and date, and we are not able to contact the customer, the product will be transported back with our premises and it will be the customer’s responsibility to collect the product.

 PUBLICATION

We reserve the right to use any image of a Product made by us for publication at a later date.

 RETURN OF HIRED EQUIPMENT

Deposits are taken for all equipment. All equipment must be returned on agreed date or extra charges may be levied to cover hire costs. Any damages to equipment will incur a reduction of deposit returned in order to cover costs of repair or replacement.

Other Conditions are:

PICKUP

The Customer is liable for any damage, accident, or mishap that may occur once the cake is released from the care and custody of the Supplier’s. The Supplier is not liable for any damage that may occur thereafter. Cakes include a care-reminder sticker; place cakes on the floor of a car on a flat and clean surface with A/C on. Do not place cakes on seats on in trunks.

Contracts: certain orders may require a signed contract.

REFUNDS/CANCELLATION/POSTPONEMENT POLICY

POSTPONEMENT

If, for any reason the event is required to be postponed, please contact me immediately.

The new date proposed will be subject to availability.

CANCELLATIONS/REFUNDS

If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:

If the cancellation is up to one (1) month in advance of your event date, you will receive a refund, less your initial deposit and the cost of any supplies already purchased for your cake.

If the cancellation is less than seven (7) days prior to your event, there will be absolutely no refunds given.

Refunds will be paid within 30 days of cancellation.

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